Shipping Information

At White Fox Shop, we bring California-inspired activewear to your doorstep with speed and care. Here’s what you need to know about our shipping process:

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    Delivered via DHL or FedEx
    10-15 business days after shipping
  • Free Shipping
    Available on orders over $50, delivered via EMS
    15-25 business days after shipping

Note: We ship worldwide, excluding some remote areas in Asia and other specified locations. Delivery times may vary during peak seasons or due to customs processing.

Returns & Exchanges

We believe your California-inspired activewear should fit perfectly and make you feel amazing. If something isn’t quite right, our hassle-free returns process is designed with our Fox Family in mind.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your order. Your satisfaction is as important to us as the quality of our seamless sets and cargo pants.

Important Note: All items must be in original condition – unworn, unwashed, with tags attached, and in original packaging.

How to Return or Exchange

Step 1: Initiate Your Return

Contact our Fox Family support team at [email protected] with your order number and the items you wish to return or exchange.

Step 2: Complete the Return Form

Fill out our simple return form and include it with your package. Use the template below:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear White Fox Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Order Details:
– Order Date: [Date]
– Order Number: [Your Order Number]

Items to Return/Exchange:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]
– Reason: [Reason for return/exchange]

For exchanges, please send:
– Item Name: [New Product Name]
– Size: [New Size]
– Color: [New Color]

Customer Information:
– Full Name: [Your Full Name]
– Email: [Your Email]
– Phone: [Your Phone Number]

Thank you,
[Your Name]

Step 3: Package Your Items

Securely pack the items in their original packaging if possible, including the completed return form.

Step 4: Ship Your Return

Send your package to our San Francisco headquarters:

White Fox Shop Returns
2480 Winifred Way
San Francisco, CA 94102
USA

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Funds will be refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: We cover standard shipping for exchanges

Non-Returnable Items

To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged:

  • Items without original tags attached
  • Products that show signs of wear or washing
  • Personalized or custom-made items
  • Final sale items (clearly marked during purchase)

International Returns

As we serve customers worldwide (excluding only a few remote areas), international returns follow the same process. Please note that return shipping costs for international orders are the customer’s responsibility, unless the return is due to our error.

Need Help?

Our Fox Family support team is here to make your returns experience as laid-back and chic as our California aesthetic. Contact us at [email protected] – we’re happy to help!

Shop with confidence, pay with ease, and embrace the California lifestyle with White Fox Shop.