At White Fox Shop, we believe your California-inspired activewear should fit perfectly and make you feel amazing. If something isn’t quite right, our hassle-free returns process is designed with our Fox Family in mind.

Our Return Policy

We accept returns and exchanges within 15 days of you receiving your order. Your satisfaction is as important to us as the quality of our seamless sets and cargo pants.

Important Note: All items must be in original condition – unworn, unwashed, with tags attached, and in original packaging.

How to Return or Exchange

Step 1: Initiate Your Return
Contact our Fox Family support team at [email protected] with your order number and the items you wish to return or exchange.
Step 2: Complete the Return Form
Fill out our simple return form (template provided below) and include it with your package.
Step 3: Package Your Items
Securely pack the items in their original packaging if possible, including the completed return form.
Step 4: Ship Your Return
Send your package to our San Francisco headquarters:
White Fox Shop Returns
2480 Winifred Way
San Francisco, CA 94102
USA

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear White Fox Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].

Order Details:
– Order Date: [Date]
– Order Number: [Your Order Number]

Items to Return/Exchange:
– Item Name: [Product Name]
– Size: [Size]
– Color: [Color]
– Quantity: [Quantity]
– Reason: [Reason for return/exchange]

For exchanges, please send:
– Item Name: [New Product Name]
– Size: [New Size]
– Color: [New Color]

Customer Information:
– Full Name: [Your Full Name]
– Email: [Your Email]
– Phone: [Your Phone Number]

Thank you,
[Your Name]

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Funds will be refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: We cover standard shipping for exchanges

Non-Returnable Items

To ensure the quality and hygiene of our products, the following items cannot be returned or exchanged:

  • Items without original tags attached
  • Products that show signs of wear or washing
  • Personalized or custom-made items
  • Final sale items (clearly marked during purchase)

International Returns

As we serve customers worldwide (excluding only a few remote areas), international returns follow the same process. Please note that return shipping costs for international orders are the customer’s responsibility, unless the return is due to our error.

Need Help? Our Fox Family support team is here to make your returns experience as laid-back and chic as our California aesthetic. Contact us at [email protected] – we’re happy to help!

Shop with confidence, pay with ease, and embrace the California lifestyle with White Fox Shop.